Returns & Exchanges
To request a return, please log in to your customer portal > HERE.
We want you to be completely satisfied with your Token Jewelry and will accept unworn pieces in their original condition within 30 days of receipt for return or exchange. Please email us with your exchange request and specify your preference:
- Exchange for the same item in a different length, size, etc.
- Exchange for another item
- Return for store credit
- Return for a refund to your original payment (we will subtract a $6.00 return shipping fee from your refund)
Returns after 30 days are accepted on a case-by-case basis and a refund will be issued in the form of a gift card for online or in-store use, if accepted. Please do not ship your item until you've received confirmation from us that we will honor your return.
Token Jewelry reserves the right to refuse a return for any reason.
If you purchased your item from one of our retailers, please contact them directly for their return policies. We cannot exchange or return any items purchased from one of our retailers.
